The global customer relationship management market is
expected to reach USD 81.9 billion by 2025, according to a new report
by Grand View Research, Inc. The ability of CRM suites to carry out
business with ease is driving the demand for the CRM solution across
both big and small companies.
Customer
relationship management solutions have managed to exhibit an impressive
adoption and growth rate in the last of couple of years despite over 20
years of market presence. This growth trend is expected to continue in
the coming years as well owing to numerous benefits of CRM suites,
including operational efficiency, reduced cost of marketing, and the
ability to complete sales cycle ‘on the go’. These solutions have
boosted the efficiency of the sales teams by reducing the sales cycle
time. Additionally, they have also assisted in increasing revenues while
simultaneously making the process of acquiring and retaining customers
easier.
One
of the most interesting trends observed in the CRM marketplace is the
spectacular rise of cloud deployed solutions. While this technology has
been in the industry for quite some time, its widespread adoption by
small and large businesses was unforeseen. The rise in social CRM and
mobility has also been driving the growth of a new genre of customer
services and relationship management.
Though
the big data and analytics technology has various industrial
applications, it has found significant usage in the CRM marketplace.
With predictive analysis and customer intelligence gaining traction in
the industry, it can be said with certainty that CRM and analytics
integration is here to stay. Sales and marketing have been benefiting
from these technological advancements alongside customer services, IT,
and finance departments gaining equally from access to CRM databases.
The
industry is expected to continue its growth stride with dynamic trends,
technological proliferation, and innovations over the better part of
next decade. As such, the mid-market companies will play a role in
changing the product functionalities and their portfolios, which would
shape the overall market in the coming years.
Request for Sample Copy of this report: http://www.grandviewresearch.com/industry-analysis/customer-relationship-management-crm-market
Further key findings from the report suggest:
- The industry is marked by the presence of big enterprises including Salesforce.com, Microsoft, SAP, Oracle, and Adobe.
- While business-to-business companies are at the forefront of customer relationship management suite adoption, business-to-consumer companies maintain an upper hand in terms of usage.
- CRM solutions are finding new business avenues including local governments, non-profit organizations, and education sector.
- Connected devices will play a vital role in the changing industry as the demand for mobile applications as the major deployment option is increasing.
- The professional services sector is expected to embrace the solutions available in the market to a great extent as the application scope of these solutions is in line with the services sector.
Read Our Blog: http://www.grandvieUwresearch.com/blog/customer-relationship-management-crm-market-size
For
the purpose of this report, Grand View Research has segmented the
customer relationship management market on the basis of deployment,
enterprise size, application, and region:
Deployment Outlook (Revenue, USD Million; 2014 - 2025)
- On-premise
- Cloud
Enterprise Size Outlook (Revenue, USD Million; 2014 - 2025)
- Large Enterprises
- Small and Medium Businesses
Application Outlook (Revenue, USD Million; 2014 - 2025)
- BFSI
- Retail
- Healthcare
- Telecom and IT
- Discrete Manufacturing
- Government & Education
- Others
Regional Outlook (Revenue, USD Million; 2014 - 2025)
- North America
- US
- Canada
- Europe
- UK
- Germany
- Asia Pacific
- China
- Japan
- India
- Latin America
- Brazil
- Middle East & Africa (MEA)
Browse Press Release of this Report: http://www.grandviewresearch.com/press-release/global-customer-relationship-management-crm-market
About Grand View Research
Grand View Research, Inc. is a U.S. based market research and consulting company, registered in the State of California and headquartered in San Francisco. The company provides syndicated research reports, customized research reports, and consulting services. To help clients make informed business decisions, we offer market intelligence studies ensuring relevant and fact-based research across a range of industries, from technology to chemicals, materials and healthcare.
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